Booking Conditions & Terms of Services
Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us. The Terms and Conditions below govern the agreement between you, the client, and us, Inspiring India Tours. By making a booking with us and/or depositing payments with us for tour and travel services you confirm having carefully read, understood and accepted the below mentioned ‘Booking Conditions’ and ‘Terms of Services’.
Visitors on our website are kindly requested to fill the Enquiry Form with all necessary fields mentioned there and submit the same to our office or contact us by phone at +91-9971860718 or email email@example.com. Upon receipt of the booking request or a travel enquiry a travel advisor from our office will get in touch with you with the best available information and offers for the desired tour package and/or travel services as specified in your enquiry. In the event the travel requirements are not clear in the form or email submitted by you to us, our team shall contact you via email or phone no. provided by you in the enquiry. No booking is considered as ‘confirmed’ unless a tour confirmation letter is sent by our office to the customer after receiving the initial advance payments in our account.
To make reservation for a tour with us, the customer requires depositing advance payments as may be conveyed by our travel consultant during the course of correspondence. No booking is treated ‘confirmed’ unless a confirmation letter is received by the traveler from our and the initial deposit money is received by our office along with the required information such as copy of passport etc.
3. BALANCE PAYMENTS
It is the sole responsibility of the customer to make the balance payments at least 30 days prior to the start of the tour or as may be agreed / conveyed by our travel consultant during the course of correspondence. In the event of non-receipt of balance payment by the cut-off date, the Company shall retain the right to treat the tour bookings as cancelled and the advance payment will be forfeited.
4. HOW TO PAY FOR YOUR TRAVEL BOOKINGS
To reserve your seat in a tour package or any other travel service/s with us, upon demand from our office our customers can deposit the payments in our bank account under intimation to our office. The bank account information may be received from our office via email or phone.
4.1 Deposits by using our SWIFT Bank account information
Our customers can send the payments to us using our SWIFT bank account information. This is the responsibility of the sender to provide us with a copy of the telegraphic transfer report (bank document) for necessary check and follow ups with our local bank in India. While paying the deposits via SWIFT for the tour bookings kindly ensure that you have filled all correct information in the payment form and have also paid the intermediary bank fee which is usually US$35 approx for each payment. We will only credit in your tour account the amount which we receive in our bank and we take no responsibility of intermediary bank fee/charges whatsoever.
4.2 Online Bank Transfer
The customers can also pay through NEFT/RTGS/IMPS for the bookings made with us. Please forward us a copy of the NEFT/RTGS payment advice made by you. Upon receipt of the payments in the bank, our travel consultant shall confirm the same to you via phone or email.
4.3 Cheque / Bankers Cheque
The customer residing in India may deposit a local cheque / draft in our bank account (please ask for the bank details from our office). A copy of deposit slip duly stamped by the bank may kindly be sent to our office for our records. The receipt of the payment slip will not be considered as ‘receipt’ of the payment. The payment will be considered as ‘received’ only once the same has arrived and settled in our bank account. The booking confirmation process will effect accordingly therefore the customers are advised to deposit the cheque payments well in advance to avoid inconvenience due to delay in reaching the payments in our bank account.
4.4 Credit Card Payments
Our worldwide customers can avail the benefits of our ‘100% secure’ online credit card payment gateway (Visa and MasterCard) managed by Axis Bank Ltd. We accept payments in INR, US$, GBP, Euro, YEN and other renowned international currencies. It is advisable and requested to our customers residing outside India to make the payments in US$, GBP, Euro, YEN or their local currency (if listed in our payment gateway). Please note that the online payments attract online bank fee/charges of 4% and the same is payable by the credit card holder in addition to the tour payments while making the transaction. For certain credit card payments, on the instruction of the bank to ensure genuine card entry our office may ask the credit card holder to fill and sign the ‘Credit Card Payment Authorisation Form’ and send the same to our office along with the identity proof (passport copies etc) and/or front copy of the credit card. It is mandatory for the customer to provide us with such details / document if demanded by our office. Credit card security code (CVV/CV2 no. mentioned on the ‘back’ of the card) is case sensitive and not to be shared by the card holder or filled in the authorisation form or written in email etc.
Important declaration for credit card payments : While making the payments by credit card against the tour travel services booked with us, the customer and the owner of credit card undertakes to unconditionally honour and pay such amount to Inspiring India Tours without demur and contestation, as and when he/she is billed by his/her Bank/Credit Card Company. The payment/s made by credit card is refundable only as per the cancellation policy and other terms as specified by the Company. The customer and/or credit card holder accepts the condition that in no case after expiration of the cancellation date and/or completion of the tour and/or after consuming the services of the requested tour, the money will be refunded by the Company in any event whatsoever it may be. The customer hereby agrees for no further chargeback in any case. The customer and/or owner of the credit card accept that such restrictions have been thoroughly explained to his/her by the Company and he/she is making the payment to the company under his/her acceptance on the mentioned terms.
4.5 Money Exchange rates
The customers may refer to the Reserve Bank of India website www.rbi.org.in to check the current exchange rate of major foreign currencies to INRupees
5. TRAVELLER’S INFORMATION
To make reservation and also for our file records our travel consultant retains the right to ask you for providing him/her with the copy of passport, personal details such as name, date of birth, gender, address, phone no., email etc., the customer is kindly requested to provide the same if and when asked.
6. WHAT IS INCLUDED IN PRICE
Most ‘tour packages’ offered by Inspiring India Tours are inclusive of accommodation in hotel/guest house/resorts, transportation in a private car (for private trips) or in a coach/bus (for group tours), breakfast, services of local tour guides (where available) for visiting historic sites and basic entertainments for the trip. The same may vary on case to case basis and is conveyed to the customer by our travel consultants during the course of correspondence.
Our ‘independent tours’ includes accommodation in handpicked hotels selected by us based on the market report and/or recommendation of our past travellers. Based on the demand of the customer and type of requirements or budget mentioned by them, our travel consultants ensure to provide a comfortable and clean hotel for stay (for independent trip) during the trip. We request the travellers to check on the internet about the standard of the hotels offered by us, before making the deposit for the trip.
6.2 Vehicles and drivers
We provide comfortable vehicle (bus/coach/car/jeep) in good condition with customer friendly English speaking drivers (basic knowledge of English). Some of our tourist drivers are highly recommended by the travellers and they are serving to international itinerants for many years now.
6.3 Tour Guides/Escorts
Most trips are inclusive of assisted airport/railway station transfers. For sightseeing trips, we use only Govt of India licensed ‘Tourist Guides/Escorts’. Most of our tour packages are inclusive of services of local English speaking tour guides at historic sites. Other than English we also have tourist guides who are expert in more international languages such as German, Spanish, Italian, Russian, Japanese, Turkish, Farsi, Chinese etc.
Most trips are inclusive of hotel breakfasts. Some trips also include special lunches and theme dinners etc. in the hotel of stay or outside in a city restaurants. Some of the tours are even inclusive of all meals (jungle lodges and camps mainly) which is mentioned in the list of inclusions and/or will be conveyed during the course of correspondence.
Many of our tour packages also includes basic entertainments and activities such as traditional rickshaw rides, decorated Elephant ride, Camel ride, Boat tickets, cultural events etc. Please check with our travel consultant about this while making reservation with us. A list of some important ‘not to be missed’ visits /rides etc can be viewed in ‘Unique Travel Experience’ section and can be included in the trip on demand, at an additional cost.
7. NOT INCLUDED
Usually our tour packages does not include international air ticket price, domestic flight tickets, travel insurance, visa (please check updates on India’s new VOA – Visa on Arrival policy), tips, camera/video camera fee at monuments and museums etc, personal expenses such as drinks/laundry/telephone/mini bar bills etc and the same are payable by the travellers in addition to the package price. Our services also does not include any additional expense incurred due to any unforeseen circumstances or situation such as riots, strikes, political closure, natural hazard, technical failure, flight or train cancelation and delay etc or any other reason/situation beyond our control.
8. FLUID PRICING
As per the common practice of the trade Inspiring India Tours operates tours on fluid price basis. The offers are subject to the limitations imposed by hotels, airlines and other service providers and the same may change without prior notice incase of hike in the air ticket price, tax structure, major fluctuation in currency exchange rate or any other reason. Inspiring India Tours retains the right to change its price and offers without prior notice, if the case occurs. It may also cause different price charged to different clients travelling in the same group/period. It is totally at the discretion of the Company to decide upon the same.
9. TRAVEL DOCUMENTS
Once you have booked and paid for the tour our operation team will issue and provide you with a copy of travel documents for your trip. You are kindly requested to check the details mentioned in the travel documents and incase of any error found the same may please be reported to the our concerned travel consultant for further corrections. The original travel documents shall be sent to the traveller at the port of his/her arrival in India. The travel document kit also carries a Feedback Form with an envelope which may please be filled by the traveller and sent to our senior management for their reference and our office records.
10. HOTEL CHECK IN/OUT POLICY
In India most hotels now offer 12.00 hrs check out and 14.00 hrs check in system. All our trips are based on the same policy of the hotels and the travellers are requested to adhere with the same. Any early check-in or late check-out is absolutely at the discretion of the hotel management and based on the availability of rooms at the specific day and time. We neither guarantee nor do we accept the liability of providing early check-in or late check-out without additional charges. Our travel consultant may only request the hotel to extend this gesture to the customer and as stated the same will be the decision of the hotel only. For any early check-in or late check-out facility the travellers may kindly write to our office.
11. AMENDMENT OR EXTENSION IN TRIP/STAY
If there is any amendment requested by the customer after finalzing the trip/travel bookings with our office, the same may be subject to availability. For any amendment the customers are requested to immediately contact our head office and share the details of amendments with respective travel consultant in writing. Our team will try its best to make the desired amendments in the trip, but we neither guarantee nor we take the liability of confirmation / availability of the travel arrangements as per the new date or schedule announced by the customer. Any additional expense incurred due to the amendment shall be payable only by the customer.
12. CANCELATION/RETENTION CHARGES
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
50-36 days prior to arrival: 10% of the Tour / service cost
35-21 days prior to arrival: 25% of the Tour / service cost
20-11 days prior to arrival: 50% of the Tour / service cost
10 or less days prior to arrival OR No Show: No Refund
Note: Written cancellation will accept on all working days, except Sunday, Any cancellation sent on Sunday’s will be considered on next working day (Monday).
For Christmas, New Year, Diwali, Pushkar Fair and other important festivals the normal cancelation policy does not apply and payments for against bookings during such busy period are considered as non-refundable. Please check with our travel consultants at the time of booking for such cancelation policy for special event tours.
In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.
13. REFUND POLICY
All refunds will be made within the 30 days after completion of cancelation process and receiving the refunds from various suppliers including flight company, hotels etc. Refunds will be made only via bank transfer or cheque to the bank account of customer. All bank fee/charges incurred during the process of refund will be borne by the customer only.